Exchange and Refund Policy

Exchange and Refund Policy

Customer Protection Act compliant

ORDER ON DELIVERY

The customer is allowed to inspect the goods on delivery and if the parcel is incorrect, can liaise with the Casco Wholesalers online customer services department to have it returned and your payment reimbursed.

COOLING OFF PERIOD, GOODS NOT FIT FOR PURPOSE

Below is the Casco Wholesalers returns policy.

We will allow a return on an item of merchandise returned within 14 days of the date of delivery /receipt provided that:

  • The original invoice is presented on the return as proof of purchase.
  • The price (swing) ticket is attached.
  • The item has not been worn or used.
  • The item is in its original condition and packaging.

EXCEPTIONS

  • No returns of Wedding Gowns will be permitted
  • Any factory fault must be reported in 3 days on the received parcel thru our support email address 
  • To request a refund the parcel must be returned back within 4 working days after received. 

RETURNS PROCESS

If you are not satisfied with your purchase and wish to return it, you need to follow the process below:

Returning online

Please note the following when returning:

  • Casco Wholesalers online returns portal can only be used to return items purchased online.
  • All returns will be exchanged to different items or refunded via store credit in the form of an E-Gift Card code.
  • You will be responsible for covering the shipping costs to return your item(s).
  • Please ship the item/s to the address below and an exchange will take place. Clearly indicate which product you would like to exchange and for which product you would like it to be exchanged with.
  • You may return the parcel using any courier company that will deliver to the address below
  • Items must be sent back within 14 days of the delivery date.
  • We do not accept returns after 14 days.
  • Items must be unworn, unwashed, and have original tags attached.
  • Casco Wholesalers is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • If You Receive the Wrong Parcel, Immediately Phone our customer services call center on 012 328 5215 and log the return with them. They will organize a courier company to collect the parcel.
  • Returns are free of charge On The Incorrect Delivery but the original courier fee will not be refunded.

Returning in the  store

  • Visit any of our stores and our staff will assist you with your return. Please note the original courier fee will not be refunded.
  • You will need to bring in an invoice for your Order that you receive with your package as proof of purchase in order for our staff to assist you with your return.

EXCHANGES

If you’d like a different color or size, you can exchange the item at our store

Send back the parcel to the following address for exchange
Casco Wholesalers
Shop A21, Oriental Shopping Centre
Asiatic Bazaar
Marabastad
Pretoria
0183
012 328 5215

  • For in-store exchanges, you will need to bring in a printed copy of your Order Confirmation email with you as proof of purchase in order for our staff to assist you with your exchange.
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